This company uses what is called an "evergreen clause" (the name says it all) so beware - very, very aware.
Basically, after you pay your contract, they stick you with another year AUTOMACIALLY for another 12 months, and another 12 months, and another 12 months, until you write in to cancel. Here's the kicker, they're not renewing your contract for 1 more MONTH, but rather a FULL YEAR. It's barely legal but there is someone about to kick their *** in court. They just don't know it yet.
Here's how to handle it...
First, and foremost . . . DO NOT PAY THEM, EVEN IF THEY THREATEN YOUR CREDIT RATING. If you pay them, you’re essentially “acknowledging” the debt. You’ll have little/no recourse if you pay them.
Inform others. Post your “review” and “experience” on other sites (Awareness is the first goal).
Join us in the fight – we’re gaining traction!
File a complaint with the Tennessee Alarm Systems Contractor Board: (This will yield the most impact so don’t skip this). Their LICENSE NUMBER IS TN License# C-1050
File a complaint with the Bureau of Consumer Affairs (This is also very important. Do NOT skip this step)
NOTE: Pursuant to TCA Title 47, Chapter 18, the Tennessee Consumer Protection Act, you may want to file a complaint with the Division of Consumer Affairs, 5th Floor, 500 James Robertson Parkway, Nashville, Tennessee 37243. (615-741-4737) or (800-342-8385)
File a complaint with the BBB (yes, even though the BBB has dropped them — for obvious reasons)
Give your attorney their Corporate filing ID: (they’re operating under assumed names — which is not legal).